Training courses for managers and leaders

Communication occupies a prominent position in the world of interpersonal relationships. It significantly influences our ability to get along effectively, resolve conflicts and build trust. Especially in leadership, communication is a key skill of paramount importance. Successful communication opens up numerous advantages, including:

Advantages of successful communication

• Promotion of clarity
• Quick conflict resolution
• Improved mutual understanding
• Strengthening of mutual support
• Increased motivation
• Deepening trust in the community
• Promotion of psychological safety
• More efficient achievement of goals

In order to practice communication effectively, it is advisable to internalise some basic rules and to reflect on yourself. Successful communication requires self-reflection and an understanding of the different dimensions of being human – body, mind and emotions.

Communication can be learnt and improved by learning techniques, applying them, integrating them into everyday life and continuously reflecting on them. Successful communication requires active behaviour. This course offers a comprehensive insight into the theoretical foundations of communication, the most important communication techniques, challenging leadership conversations and provides practical guidance on how to improve your communication skills.

Through new perspectives, this training course will provide you with various inspirations for healthy self-, team- and organisational leadership, as a basis in the new era and for a sustainably successful company.

You will learn and experience how you can transfer this potential into everyday business life and influence your future in a self-determined way by ‘doing’.

Flipped Classroom – Method

When you register, a login is activated for an online training course on the subject of communication. This training contains the entire content. In addition, a workbook with various guidelines is available for download. The flipped classroom method is a pedagogical concept in which traditional teaching and learning processes are reversed. Instead of presenting the content in class and doing the homework at home, the learning material is worked through at home using videos and texts, while the actual consolidation and application of the knowledge takes place in the course.

Advantages of the flipped classroom method

Individual learning pace:

You can go through the learning materials at your own pace. They can pause, rewind and watch videos again until they have understood the material.

Active learning time in class:

Class time is utilised more efficiently as it is used for discussions, group work, experiments and other interactive activities.

Increased participation:

The method promotes teamwork and co-operation among the participants.

Benefits for you and the company

• Acquiring the key competence of authentic and intuitive communication
• Self-reflective and intuitively strong personalities for a healthy, resilient and successful organisation in the new era.
• Motivated employees and well-functioning teams
• New inspiration for faster conflict resolution and decision-making
• Boosting innovative strength and increasing productivity
• Sustainable knowledge transfer that expands the range of solutions and options for action
• Better customer loyalty
• Increased employee loyalty and motivation.

‘The biggest problem in communication is the illusion that it has taken place.’

(George Bernard Shaw)

You can expect these topic modules as a Cert. Communication Expert during your training

He who asks leads (1 day)

You will learn how to lead at eye level using skilful questioning techniques

• Communication models and their relevance in everyday working life
• Leading at eye level
• Questioning techniques
• Types of questions

Communication as a leadership skill (1 day)

Learn to understand and use communication as a key competence within the three company levels ‘ego level’, ‘team level’ and ‘organisational level’.

• Authentic communication and appreciation account
• Communication in conflict situations and change processes
• Communication concept in the organisation

Neuro-communication (1 day)

The classic communication models of Watzlawick, Beavin and Jackson on human communication are supplemented by the latest findings of neuroscience.

• How does the brain perceive language and body language? (Information theory)
• How does the brain process and store information? (neuro-association, epigenetics)
• How does the brain evaluate arguments and dialogue partners? (I-code, neuro-conditioning)
• Which unconscious reactions influence dialogues? (stress medicine)
• What motives drive human behaviour? (Emotion theory)

Active listening (1 day)

What does it mean to listen? How does it help to prevent misunderstandings and conflicts?

• Active listening (empathy, congruence, acceptance)
• Paraphrasing, mirroring, asking questions
• I-messages

Mindful dialogue (2 days)

Take an in-depth look at mindful dialogue, also known as non-violent communication.

• Non-violent communication
• WWW – Perception – Effect – Desire

Building a positive feedback and error culture (2 days)

You will learn the importance of establishing a positive feedback and error culture in your organisation

• Destructive and constructive feedback and error culture
• Feedback burger
• Psychological safety
• The six feedback rules
• 10 tips for giving feedback

Successful leadership conversations (2 days)

Immerse yourself in the diversity of successful leadership discussions

• Preparation for the meeting
• Discussion phases
• Positive and constructive feedback
• Development discussions

Effective presentations (2 days)

Learn how to present effectively

• The power of storytelling
• Structure of a speech
• The ‘roadmap’ ME-WE-PURPOSE-YOU-WE method
• The elevator pitch

Presentation skills and speaking (2 days)

Learn to fascinate people with your thoughts and words and convince them more successfully.

• improve your speeches and presentations
• skilful use of media
• Voice and breathing training
• Performance skills – increase the impact of your appearances

Structure of the continuing education

The seven modules are divided into nine interlinking subject areas and are each taught over one to two days in an interactive setting with corresponding teaching materials and learning videos.

Each module is a self-contained power pack of knowledge and experience and introduces you to the relevant communication topic. Nevertheless, the modules of the course are logically structured and are supported by practical examples, methodically guided exercises and valid research results.

You can book the training directly online here